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Smile. You're in great,
magical
hands.
If you don't find what you're looking for here, get in touch with our support team.
General
Miscellaneous
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What is the Resale System?
Can I change the card my refund is processed to?
Top Influencer? What's one of those?!
Problems or Questions about Laybuy?
Before writing in to us...
Ticket types...
My Account
The password reset does nothing/login details are 'invalid' or 'already in use'?!
I don't see my tickets on my account
How do I create a Ticket Fairy account?
My Tickets
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Bought/are buying a second-hand ticket that originates from here at Ticket Fairy?
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I wish/need to sell my ticket(s), how do I do this?
Am I eligible for a refund?
Buses
Camping
Can I add an add-on to my existing order?
See all 15 articles