Am I eligible for a refund?

It depends. Generally, and most often, the answer will be no.

As per our refund policy, all sales are deemed to be final. However, exceptions to this rule can be made under certain circumstances, such as when an event organiser has approved your refund request. Sometimes event organisers specifically ask us not to refund customers under any circumstances.

The above does not apply in cases where an event has been cancelled. Event cancellations automatically make you eligible for a refund — no need to email us to request one, as they'll be issued to all ticket-holders simultaneously. Typically you'd receive an email (from us, but written by the 'promoter') advising of the situation with their event and what happens next. So possible exceptions to an automatic refund could be in those cases where customers are offered the choice of either a full refund or for their tickets to be valid for a future date/alternative show, or if an event is postponed/rescheduled without the organisers actually offering to refund but instead honouring the validity of existing tickets.

If an event has been cancelled without being rescheduled, a refund will be automatically processed back to the original payment method and you will also be notified by this via email. Please note: we cannot alter the account the refund is processed to.

Some events may have resales enabled, where you have the chance to get your money back by selling your ticket(s) if you can no longer attend. If resales are enabled for the event you are seeking a refund for, please click here for instructions on how to place your ticket(s) up for resale.

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