I’ve purchased a ticket from someone else, is this ok?
Ticket Fairys resale system is the only official way to buy second hand tickets (LINK: https://theticketfairy.zendesk.com/hc/en-us/articles/360023059314-What-is-the-Resale-System-). If you have purchased a ticket from any other source, your ticket may not be valid. If you think you have been sold a fake ticket please email us at firstname.lastname@example.org with all of the following:
Email contents: Your First Name & Last Name:
The Ticket First Name & Last Name:
The Ticket ID:
Information on how you purchased the ticket:
Purchasing any other way is not guaranteed nor recommended. The only way to ensure someone is selling you a legitimate ticket, is by receiving an email from Ticket Fairy inviting you to buy their ticket - This will take you to the official website and you'll purchase a brand new ticket and QR code. The original buyers ticket is cancelled and refunded. (LINK: https://theticketfairy.zendesk.com/hc/en-us/articles/360023059314-What-is-the-Resale-System-)
Your ticket will need to match the name on your ID to enter the event.